Trouble Shooting

  • Unit should be plugged into a surge protector whenever possible
  • Place unit 1 1/2 inches away from wall or backsplash to allow for proper ventilation
  • Make sure pens are pushed firmly into chilling wells
  • Never leave the chilling wells open
  • Pens should never be placed in chilling wells with re-usable tip attached

For more information, click on the links below (pdf format):